1. Where can I see the list of rewards that are currently available?

You can check the latest reward offers in [Rewards].

2. How to redeem our rewards?

3. Can I cancel the rewards after redemption?

Sorry that you cannot return/cancel the redemption after your confirmation.

4. Why are some reward offers not available?

Offers might become out of stock some time, depending on the quantity mutually agreed between Zero2 and partnered merchants. We will do our best to maintain sufficient offer options on Zero2.

5. What should I do if I cannot use the coupon after redemption?

Please confirm that the coupon is not used or expired. If it is still within the validity period, please contact us via the Zero2 app or email.